These consist of the actors close to the company that affect its
ability to serve its customers, such as: the company itself and its
subdivisions and suppliers that provide the resources
the firm needs to produce its products.
These
are also marketing intermediaries, these are firms that help the
company to promote, sell and distribute its goods to final buyers. These may
include the following:
i.
Resellers are
distribution channel firms.
ii.
Physical distribution firms help
the company stock goods.
iii.
Marketing service agencies are
marketing research firms.
iv.
Financial intermediaries include
banks and credit companies.
Other
factors are competitors that operate in the same markets as the
firm and the public:
i.
financial publics, - (how easy to obtain
loans from lending institutions and service charges)
ii.
media publics, - (means of advertising)
iii. government
publics, - government regulations, polieces)
iv. local
publics, - by laws imposed by local governments)
v.
general public - (your competitors who sell
similar products)
vi. internal publics. - (employees must be supportive)
Finally,
customers are the most important actors.
i.
Consumers markets
consist of individuals that buy goods for personal consumption.
ii.
Business markets buy
goods for usage in production processes.
iii. Reseller
markets buy to resell at a profit.
iv. Government
markets consist of buyers who use the product for public service.
v.
International markets consist
of all these types of markets across the border.
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